Practice MDCAT Subscription Refund Policy

1. Introduction & Legal Framework

This Refund Policy governs the terms, constraints, and operational mechanisms under which subscription fee refunds may be claimed for services provided on the Practice MDCAT platform (the 'Application'). By initiating a premium subscription, you explicitly assent to be bound by these legal stipulations.

2. Absolute Exclusion of personal Preference ('Change of Mind')

Pursuant to the digital nature of the services, data materials, and cognitive assets instantly delivered to the account upon purchase, under no circumstances shall a refund be processed for claims arising from a change of mind, personal preference, or unilateral discontinuation of exam preparation by the student.

3. Eligible Grounds: Technical Failure & Non-Delivery

A refund claim shall only be deemed valid and accepted for processing if both of the following criteria are cumulatively satisfied:

• Operational Interruption: The Application experiences a critical system failure preventing user access, and such failure remains unrectified for a minimum of three (3) consecutive days (72 continuous hours).
• Feature Absence: Core pedagogical features explicitly promoted (e.g., Past Paper banks, Timed Mock exams, or active Study Trees) are demonstrably absent from the active subscription interface.

4. Academic Prerequisites & Honest Usage Audit

Refund requests are strictly subject to an active usage log audit. No refund shall be sanctioned unless the student demonstrates honest academic engagement with the platform. The claimant must have active database records verifying that they have honestly practiced and completed all standard MDCAT study materials and curriculum steps provided within Practice MDCAT. Claims from dormant or unutilized accounts will be summarily rejected.

5. Admission Failure Exclusion for Discounted & Jackpot Purchases

While standard premium plans may support merit-protection terms, any refund claim based on a student not scoring admission into a medical college due to low MDCAT scores is strictly null and void if the subscription was acquired through:

• Any discounted package, promotional coupon code, or campaign-based pricing adjustment.
• Any Jackpot offer, gamified event reward purchase, or spin-wheel discount pricing.

6. Processing Fee & Refund Deductions

All validated and approved refund transactions are subject to a fixed thirty percent (30%) administrative, hosting, and transactional processing fee. Consequently, the maximum eligible refund amount disbursed to the user shall be limited to seventy percent (70%) of the original premium fee paid.

7. Systematic Processing & Disbursement Timeline

To ensure transaction security, refunds are processed strictly in accordance with the following chronological schedule:

• Day 1 - 6 (Audit Phase): The technical team validates application logs and studies data records to verify policy compliance.
• Day 7 (Confirmation): On the seventh (7th) day following claim validation, an authorized representative will contact the user directly via WhatsApp or email to verify payment credentials and confirm approval.
• Day 10 (Disbursement): On the tenth (10th) day, the approved sum (70% of payment) will be electronically transferred. Disbursements are executed solely to the original bank account, mobile wallet, or portal account from which the initial transaction originated.